![]() Please stay on the line and your call will be answered in the order it was received. If you’re happy to share your feedback with us at the end of the call, by answering one simple question, press 1 now and help us improve this experience in the future. Your current hold time is approximately minutes. You will be connected to the next available agent as soon as possible. This call may be monitored and recorded for training or quality assurance purposes. ![]() Your current position in the queue is, and your estimated hold time is minutes. Please hold, we will be with you shortly. Currently, all of our agents are occupied. Your estimated hold time is less than minutes. Your call will be answered by the next available agent. Your call will be connected to one of our customer support representatives as soon as possible. Unfortunately, all the lines are busy at the moment. When the lines are too busy and the hold queues are too long, make sure to enable an automated call-back function to shorten call queues, reduce customer effort and the number of abandoned calls. Let callers know how long they will have to wait to get connected to a live agent whenever you must place them in a call queue or on hold so they know what to expect and can manage their time accordingly. Use a language that is clear and easily understandable for everyone who may be calling your support line – avoid any unnecessary specific industry terms, abbreviations, and complicated words. The Venice Film Festival will be held from Aug 31 to Sept 10 with US actress Julianne Moore as jury president this year.IVR script best practices and mistakes to avoidĪ long and complicated IVR menu can be difficult for callers to navigate – it’s generally recommended to provide up to 5 main menu options that should be listed in order of importance.Ĭallers may not know which extension they’re looking for, but they do know which department they need – ensure they always hear the option before the action (“For sales, press 1”, instead of “Press 1 for sales”.) We are hoping this could help attract more attention from labs, markets and investors,” Lim said. "Selected into Venice has given a shot in the arm to this project. Producer Edward Lim said that his team are planning to develop Please Hold The Line into a feature film. Tan, 31, funded the project using the money he received from Hollywood studio Miramax which bought his 2017 short film The Masseuse to be turned into a feature film. The film, featuring dialogue mainly in Cantonese, also stars Puie Heng, Ruby Faye and Billy Ng. In the 18-and-half-minute shortie, actress Kenda Sow plays a phone scammer who is in a moral dilemma as she tricks her family in order to get money for her abortion. "Beneath the exterior of a heartless, manipulative voice, actually lies another human being, like you and I," Tan explained the inspiration behind Please Hold The Line.ĭirector Tan Ce Ding also wrote the screenplay for 'Please Hold The Line'. I can't help but feel curious – what is it like on the other end of the call? "As a Malaysian, I’ve been on the receiving end of scam calls. He added that Malaysia records over 90 million scam calls a year, making it one of the highest in the world. Tan, who also wrote the screenplay, said the film is inspired by the rising phone scam cases in the country. For us to manage to make it into the final (round), it is simply unbelievable," he said. And the festival only selects 12 (titles). "Most (filmmakers) from around the world would send their short films to film festivals such as Venice Film Festival, so the competition is tough. It took a while to settle down, to digest the information because there was no way I thought my film would make it into one of the biggest film festivals in the world," an elated Tan told StarLifestyle today (July 26). ![]() Tan said he was in complete shock when he found out that his short film made it as one of the final 12 titles which will compete for the award. Malaysian director Tan Ce Ding's short film Please Hold The Line has been selected to compete in the Best Short Film category at the upcoming Venice Film Festival. This is because Malaysia will be represented in the prestigious event this year. It will be a great National Day gift for Malaysia when the 79th Venice Film Festival kicks off on Aug 31. ![]()
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